Cancellation Policy

Last Updated: 20 October 2026

1. Overview

At Magic Box Florist, we understand that plans can change. We aim to accommodate cancellation requests wherever reasonably possible while ensuring the freshness of our flowers and managing the preparation of customised arrangements.
As fresh flowers are perishable products, orders may be prepared, arranged, packaged, or dispatched shortly after confirmation. For this reason, cancellation eligibility depends on the stage of order preparation, the type of product ordered, and the circumstances of the request.
This Cancellation Policy explains how cancellation requests are handled by Magic Box Florist.

2. Cancelling an Order

Customers who wish to cancel an order should contact Magic Box Florist as soon as possible using the official contact details provided on our website.
Please include your order number, registered contact details, and a clear request for cancellation.
All cancellation requests are subject to verification and the current status of the order.
Submitting a cancellation request does not automatically mean that the order has been cancelled. Magic Box Florist will communicate the outcome once the request has been reviewed.

3. Cancellation Before Order Preparation

Customers may request cancellation before the preparation of their flowers or arrangement has begun.
Where the order has not entered preparation or incurred order-specific commitments, Magic Box Florist will generally accept the cancellation, subject to order verification and applicable law.
If payment has already been made, any applicable refund will be handled in accordance with our separate Refund Policy.

4. Cancellation After Preparation Has Begun

Once Magic Box Florist has started preparing, arranging, personalising, or packaging an order, cancellation may no longer be possible.
This is because flowers may have been selected, trimmed, arranged, or purchased specifically for the order and may not be suitable for resale.
Customers may still contact us to request cancellation, and Magic Box Florist will assess whether the request can reasonably be accommodated.
Any applicable charges or restrictions must be reasonable, disclosed where required, and consistent with applicable law. This section does not remove any statutory cancellation or refund rights.

5. Cancellation After Dispatch

Once an order has been dispatched for delivery, it generally cannot be cancelled because the flowers are perishable and are already in transit.
Customers who wish to cancel a dispatched order should contact Magic Box Florist immediately. We will assess whether delivery can reasonably be stopped or another arrangement made.
A cancellation request made after dispatch does not automatically guarantee that the order can be recalled or that a refund will be available.
Any resolution will be handled in accordance with our separate Refund Policy and applicable law.

6. Customised, Bulk, Wedding, and Event Orders

Customised floral arrangements, bulk orders, wedding flowers, corporate orders, and event decorations may require advance preparation, reserved materials, supplier commitments, or scheduled delivery and installation.
For these orders, cancellation deadlines and any applicable charges should be communicated in the quotation or written agreement before the order is confirmed.
Customers should review and agree to these terms before making an advance payment.
Requests to cancel or change a customised or event order will be assessed according to the agreed project terms, the work already completed, commitments reasonably incurred, and applicable law.
No cancellation charge will override a consumer right or legal protection that cannot lawfully be excluded.

7. Changes to an Existing Order

If you need to change your delivery date, address, recipient details, flower selection, quantity, or customisation instructions, please contact Magic Box Florist as soon as possible.
We will make reasonable efforts to accommodate changes, subject to availability, preparation status, delivery arrangements, and any additional costs communicated to you.
Changes cannot be guaranteed once preparation or dispatch has begun.
If the requested change cannot be accommodated, the existing order will remain subject to the applicable order terms unless another arrangement is agreed upon.

8. Orders That Magic Box Florist Cannot Fulfil

In certain circumstances, Magic Box Florist may need to cancel an order, including when:

• The selected flowers or materials become unavailable and no suitable alternative can be agreed upon.

• The delivery address falls outside our service area.

• A genuine technical or pricing error affects the order.

• A payment or order cannot be verified.

• Fulfilment becomes unlawful or impossible due to circumstances beyond reasonable control.

Where Magic Box Florist cancels an accepted order, we will inform the customer and offer an appropriate resolution, which may include an alternative arrangement or refund where applicable.
Any refund will be handled in accordance with our separate Refund Policy and applicable law.

9. Failed Delivery and Unavailable Recipients

Customers are responsible for providing accurate delivery information and ensuring that the recipient can reasonably receive the order.
If the recipient is unavailable, the address is incorrect, or access to the delivery location is restricted, Magic Box Florist or its delivery partner may attempt to contact the customer or recipient to arrange an appropriate alternative.
A failed delivery does not automatically constitute a customer-requested cancellation.
Any redelivery, cancellation, or refund will be assessed based on the circumstances, the agreed delivery terms, and applicable law.

10. How to Submit a Cancellation Request

To request cancellation, please contact Magic Box Florist through the contact information listed on our website.
Please provide:

• Your order number.

• Your name and registered contact details.

• The reason for cancellation, if applicable.

• Any requested changes to the order.
   

Magic Box Florist will review the request and communicate whether the cancellation can be accommodated.
Customers should wait for confirmation before assuming that an order has been cancelled.
11. Relationship with Our Refund Policy
This Cancellation Policy explains the circumstances in which an order may be cancelled.
Any refund resulting from an approved cancellation will be handled under the separate Refund Policy of Magic Box Florist.
Cancellation and refund eligibility may depend on the order status, the circumstances of cancellation, the agreed terms, and applicable law.
Nothing in this policy is intended to exclude or restrict any mandatory consumer right.
 
12. Contact Magic Box Florist
 
For cancellation requests or questions about this policy, please contact us.
Business Name: Magic Box Florist
Email: magicboxflorist@gmail.com
Phone: 9630699832
Address: ABC Mall, Aakriti Eco City, Salaiya, Shop number 50
Website: www.magicboxflorist.com

Magic Box Florist appreciates your understanding and will make reasonable efforts to handle cancellation requests fairly while maintaining the freshness and quality of our floral arrangements.

End of Cancellation Policy