Privacy Policy

Last Updated: 21 October 2026

1. Introduction
Welcome to Magic Box Florist.
At Magic Box Florist, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our floral products, placing an order, requesting a customised arrangement, or contacting our team.
This Privacy Policy explains how Magic Box Florist collects, uses, stores, shares, and protects your personal information when you access www.magicboxflorist.com or use our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, Magic Box Florist will seek the appropriate consent before processing your personal information.

2. Business Information
Business Name: Magic Box Florist
Email: magicboxflorist@gmail.com
Phone: 9630699832
Business Address: Shop No. 50, ABC Mall, Aakriti Eco City, Salaiya, Bhopal, Madhya Pradesh, India
Website: https://www.magicboxflorist.com
For privacy-related questions, requests, or concerns, please contact Magic Box Florist using the details above.

3. Information We Collect

Magic Box Florist may collect the following categories of information, depending on how you use our website and services.
3.1 Personal Information
When you place an order, contact us, or request a customised floral arrangement, we may collect:

• Full name.

• Email address.

• Phone number.

• Billing address.

• Delivery address.

• Recipient name and contact details, where applicable.

• Order details and product preferences.

• Information you voluntarily provide in messages or special delivery instructions.

3.2 Order and Transaction Information
We may collect information relating to your purchases, including:

• Products and floral arrangements ordered.

• Order date and order reference number.

• Delivery preferences and order status.

• Payment status and transaction reference.

• Invoices, receipts, and relevant customer service records.

Payment information is processed according to the payment method used. Where a third-party payment gateway is used, sensitive payment credentials may be collected and processed directly by that provider rather than stored by Magic Box Florist.
3.3 Technical Information
When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the technologies we use.
This may include:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Pages visited and interactions with the website.

• Date, time, and duration of website visits.

• Referring website or source.

• Basic diagnostic and security information.

We use this information where appropriate to maintain website functionality, improve performance, understand website usage, and protect against suspicious activity.
3.4 Communications and Feedback
If you contact Magic Box Florist by email, phone, contact form, or another communication channel, we may retain the information you provide to respond to your enquiry, assist with an order, resolve a complaint, or maintain relevant business records.
If you submit a review, testimonial, or photograph, we will handle that content in accordance with the purpose for which it was submitted, applicable permissions, and relevant law.

4. How We Use Your Information

Magic Box Florist may use personal information for the following purposes:

• To process and confirm flower orders.

• To prepare and customise floral arrangements.

• To coordinate deliveries and communicate with recipients where necessary.

• To process payments and maintain transaction records.

• To respond to enquiries and provide customer support.

• To handle complaints and investigate order-related issues.

• To communicate order confirmations, delivery updates, and important service notices.

• To improve website functionality and customer experience.

• To detect and prevent fraud, misuse, and security incidents.

• To maintain business, accounting, and tax records.

• To comply with legal obligations.

• To send promotional communications where permitted by law and appropriately authorised.

Magic Box Florist will use personal information for purposes that are reasonably connected to the services provided or otherwise permitted by applicable law.
We will not knowingly use personal information for unrelated purposes in a manner that conflicts with applicable privacy requirements.
 
5. Sharing of Personal Information

Magic Box Florist does not sell customers' personal information as a commercial product.
We may share relevant information with third parties when reasonably necessary to provide our services, operate our website, or meet legal obligations.
These third parties may include:
5.1 Delivery Partners
We may share the recipient's name, contact number, delivery address, and relevant delivery instructions with delivery personnel or service providers to complete a flower delivery.
5.2 Payment Service Providers
Payment information may be processed by payment gateways, banks, or other authorised payment service providers to complete transactions, verify payments, and prevent fraud.
5.3 Website and Technology Providers
We may use website hosting services, website development tools, security services, analytics tools, email providers, and other technology services to operate and maintain our website.
These providers may process relevant information on our behalf, subject to their roles, contractual arrangements, and applicable law.
5.4 Professional Advisers and Authorities
We may disclose relevant information to professional advisers, regulators, law enforcement authorities, courts, or other authorised parties where required by law or necessary to establish, exercise, or defend legal claims.
5.5 Business Transfers
If Magic Box Florist undergoes a business restructuring, sale, or transfer, relevant information may be transferred as part of that transaction where lawful and subject to appropriate safeguards.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
 
6. Cookies and Similar Technologies

The Magic Box Florist website may use cookies and similar technologies, depending on the website platform and services enabled.
Cookies are small data files that may be stored on your device when you visit a website.
They may be used to:

• Enable essential website functions.

• Maintain shopping cart or session information.

• Remember selected preferences.

• Understand website performance and usage.

• Support security and fraud prevention.

• Measure marketing effectiveness, where applicable.

Some cookies may be provided by third-party services integrated into our website.
Where required by applicable law, Magic Box Florist will provide appropriate information and obtain consent before using non-essential cookies or similar technologies.
You may be able to manage cookies through your browser settings or any cookie preference controls available on our website. Disabling certain cookies may affect some website features.

7. Marketing Communications

Magic Box Florist may occasionally send promotional offers, seasonal flower updates, new product announcements, or other marketing communications where permitted by law and appropriately authorised.
You may opt out of marketing emails using the unsubscribe option, where available, or by contacting us at magicboxflorist@gmail.com.
Opting out of promotional communications will not prevent us from sending necessary service-related messages, such as order confirmations, payment updates, or delivery notifications.
We will respect applicable consent and opt-out requirements for marketing communications.
 
8. Data Security

Magic Box Florist takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Depending on our systems and service providers, these measures may include access controls, secure website connections, restricted account permissions, and the use of reputable payment processing services.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should protect their own devices and accounts and must not share passwords, UPI PINs, or one-time passwords with anyone claiming to represent Magic Box Florist.
If we become aware of a personal data breach requiring notification under applicable law, we will take the steps required by the relevant legal framework.

9. Data Retention

Magic Box Florist retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on:

• Whether an order or customer enquiry remains active.

• Applicable accounting, taxation, and recordkeeping requirements.

• The need to resolve disputes or investigate complaints.

• Fraud prevention and website security requirements.

• Legal obligations or regulatory directions.

When personal information is no longer required, Magic Box Florist will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements and any necessary retention obligations.

10. Your Privacy Rights and Choices

Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal information.
These may include the right to:

• Request information about personal data being processed.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing relies on consent.

• Raise a privacy-related grievance.

• Exercise other rights available under applicable law.

To make a privacy request, contact Magic Box Florist at magicboxflorist@gmail.com and explain the nature of your request.
We may need to verify your identity before acting on a request to protect your information from unauthorised disclosure or alteration.
Requests will be handled within the timeframes and subject to the conditions prescribed by applicable law. Certain information may need to be retained to meet legal obligations or establish, exercise, or defend legal claims.

11. Children's Privacy

The Magic Box Florist website is intended for customers who are legally capable of entering into transactions under applicable law.
We do not knowingly seek to collect personal information from children in circumstances where such collection or processing would violate applicable law.
Where processing children's personal data is subject to specific consent or other legal requirements, Magic Box Florist will follow the applicable requirements.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to external websites or integrate third-party services, including payment gateways, maps, social media platforms, and delivery services.
These external services may have their own privacy policies and data practices.
Magic Box Florist does not control the privacy practices of independent third-party websites. We encourage customers to review the relevant privacy policies before providing personal information directly to those services.
This section does not limit any responsibility Magic Box Florist may have under applicable law for its own processing activities.

13. International Data Transfers

Some website, hosting, analytics, payment, or communication providers may process information using systems located outside India.
Where personal information is transferred or accessed internationally, Magic Box Florist will follow the applicable legal requirements and take appropriate steps to protect the information, where required.
Customers may contact us if they have questions about the service providers involved in processing their information.
 
14. Changes to This Privacy Policy

Magic Box Florist may update this Privacy Policy from time to time to reflect changes in our services, website technology, business operations, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Where a change requires notice or consent under applicable law, Magic Box Florist will take the appropriate steps.
Customers are encouraged to review this page periodically to stay informed about our privacy practices.
 
15. Contact Magic Box Florist

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
Magic Box Florist
Email: magicboxflorist@gmail.com
Phone: 9630699832
Address: Shop No. 50, ABC Mall, Aakriti Eco City, Salaiya, Bhopal, Madhya Pradesh, India
Website: https://www.magicboxflorist.com
We will review privacy-related enquiries and respond in accordance with applicable law.

End of Privacy Policy