Refund Policy

Last Updated: 20 October 2026

1. Overview

At Magic Box Florist, we take pride in providing fresh flowers, beautiful bouquets, seasonal blooms, and carefully prepared floral arrangements for every occasion.
As flowers are natural and perishable products, our refund policy differs from that of businesses selling non-perishable goods. Fresh flowers cannot always be returned or resold once they have been prepared, delivered, or exposed to unsuitable storage conditions.
However, Magic Box Florist is committed to treating customers fairly and addressing genuine concerns relating to product quality, incorrect orders, and fulfilment.
This Refund Policy explains the circumstances in which refunds may be considered and how customers can request assistance.

2. General Refund Policy

Due to the perishable nature of fresh flowers, Magic Box Florist does not ordinarily accept returns or offer refunds simply because a customer changes their mind after an order has been prepared or delivered.
However, this restriction does not apply where a refund or another remedy is required under applicable law.
Refunds may be considered where:

• Flowers arrive damaged, severely wilted, or in an unsuitable condition.

• The delivered arrangement is materially different from the product ordered or agreed upon.

• The wrong flowers, bouquet, or product has been delivered.

• Items included in the confirmed order are missing.

• Magic Box Florist is unable to fulfil an accepted order.

• A payment has been charged incorrectly or duplicated.

• Another circumstance warrants a refund under applicable law.

Each request will be assessed fairly based on the order details, the nature of the issue, and the circumstances involved.

3. Damaged or Poor-Quality Flowers

Magic Box Florist takes reasonable care when selecting, arranging, packaging, and dispatching flowers.
If your flowers arrive damaged, severely wilted, broken, or otherwise unsuitable in a way that indicates a genuine quality issue, please contact Magic Box Florist as soon as possible after delivery.
We request that customers report visible damage or quality concerns on the day of delivery wherever reasonably possible.
Depending on the circumstances, Magic Box Florist may offer:

• A replacement bouquet or affected flowers.

• A partial refund for the affected portion of the order.

• A full refund where appropriate.

• Another suitable resolution agreed upon with the customer.

Natural differences in colour, shape, bloom size, fragrance, and appearance are normal for fresh flowers and do not automatically qualify for a refund.
However, natural variation does not excuse a product that is materially defective or inconsistent with what was agreed.

4. Incorrect or Incomplete Orders

If you receive the wrong bouquet, an incorrect quantity, or an order with missing items, please contact Magic Box Florist promptly.
We will review the order details and determine an appropriate resolution based on the circumstances.
Depending on the issue, the resolution may include a replacement, a partial refund, or a full refund where appropriate.
Customers should provide their order number and a clear description of the discrepancy to help us investigate.

5. Product Unavailability and Substitutions

Fresh flowers are seasonal, and specific varieties may occasionally become unavailable.
If Magic Box Florist cannot supply the agreed product, we may contact you to discuss a suitable alternative.
Where a material substitution is not accepted, or the order cannot otherwise be fulfilled as agreed, Magic Box Florist will arrange an appropriate resolution, which may include a refund for the affected product or the unfulfilled order.
We will not treat seasonal availability as a blanket justification for supplying a materially different product without appropriate disclosure or approval where required.

6. Delivery-Related Refunds

Magic Box Florist makes reasonable efforts to fulfil orders according to the delivery date and time commitment communicated at checkout or confirmed in writing.
If an order is not delivered, arrives significantly later than a binding delivery commitment, or cannot be fulfilled as agreed, please contact us so that we can investigate.
The appropriate resolution will depend on the circumstances, including the agreed delivery terms, the reason for the delay, the condition of the flowers, and applicable law.
Where a refund is warranted, Magic Box Florist will process it in accordance with this policy and applicable legal requirements.
A delivery delay caused by circumstances beyond reasonable control will be assessed on its facts and will not automatically eliminate any rights that a customer may have under applicable law.
7. How to Request a Refund
To request a refund or report a problem with an order, please contact Magic Box Florist through the official contact details provided on our website.
Please include:

• Your order number.

• Your name and contact details.

• A description of the issue.

• The date of delivery, where applicable.

• Clear photographs of the flowers or packaging, if reasonably available and relevant.

This information helps Magic Box Florist verify the order and assess the request.
We may contact you if further information is reasonably necessary to investigate the issue.
Photographs are helpful but will not automatically be treated as an absolute requirement where a legitimate claim can otherwise be assessed.
8. Refund Assessment and Resolution
Magic Box Florist will review refund requests individually and communicate the outcome to the customer.
Where appropriate, we may offer a replacement, partial refund, full refund, or another suitable remedy.
The remedy will depend on the nature and extent of the issue, the portion of the order affected, the availability of a replacement, and applicable law.
Magic Box Florist will not use the perishable nature of flowers as a blanket reason to reject a legitimate complaint or deny a remedy required by law.
9. Refund Processing Time
Once a refund has been approved, Magic Box Florist will initiate the refund within the timeframe required by applicable law.
Where practicable, refunds will be issued through the original payment method.
The time required for the refunded amount to appear in the customer's account may depend on the bank, payment gateway, card issuer, or other payment service provider.
Customers will be informed if additional information is reasonably required to process an approved refund.
10. Duplicate or Incorrect Payments
If you believe that you have been charged more than once for the same order or that an incorrect payment has been processed, please contact Magic Box Florist with the relevant order and transaction details.
We will investigate the issue and arrange an appropriate correction or refund where a duplicate or incorrect charge is confirmed.
For security reasons, customers must not share their passwords, UPI PINs, or one-time passwords with anyone claiming to process a refund.
11. Refunds for Bulk and Customised Orders
Bulk flower orders, wedding arrangements, corporate orders, event decorations, and other customised services may involve advance preparation and the procurement of specific materials.
Any project-specific refund arrangements should be clearly communicated and agreed upon in the relevant quotation or written agreement.
Such arrangements remain subject to applicable consumer protection laws and other mandatory legal requirements.
12. Contact Magic Box Florist
If you have questions about this Refund Policy or need assistance with a refund request, please contact Magic Box Florist.
Business Name: Magic Box Florist
Email: magicboxflorist@gmail.com
Phone: 9630699832
Address: ABC Mall, Aakriti Eco City, Salaiya, Shop Number 50.
Website: www.magicboxflorist.com
Magic Box Florist values your trust and is committed to handling genuine concerns fairly while maintaining the quality and freshness of our floral products.

End of Refund Policy