Terms & Conditions

Last Updated: 20 October 2026

1. Introduction

Welcome to Magic Box Florist. These Terms & Conditions govern your access to and use of the Magic Box Florist website, including browsing our products, placing orders, purchasing floral arrangements, and using the services available through our website.
Throughout these Terms & Conditions, “Magic Box Florist”, “we”, “us”, and “our” refer to the business operating under the name Magic Box Florist. “You”, “your”, and “customer” refer to anyone accessing our website or purchasing our products or services.
By accessing our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, together with our applicable website policies.
These Terms & Conditions are governed by the laws of India. Nothing in this document is intended to exclude or restrict any rights available to consumers under applicable law.

2. About Magic Box Florist

Magic Box Florist offers fresh flowers, handpicked bouquets, seasonal blooms, customised floral arrangements, and floral services for personal celebrations, weddings, corporate functions, events, and other special occasions.
Our products and services are subject to availability, delivery coverage, seasonal conditions, and operational capacity.
Business information

• Business Name: Magic Box Florist

• Registered Legal Name: Magic Box Florist

• Business Address: ABC Mall, Aakriti Eco City, Salaiya, shop number 50

• Email: magicboxflorist@gmail.com

• Phone: 9630699832

• Website: www.magicboxflorist.com

• GSTIN: 
   

Magic Box Florist reserves the right to update its product offerings, services, website features, and business information as necessary, subject to applicable law.

3. Eligibility and Acceptable Use

By using the Magic Box Florist website, you confirm that you are legally capable of entering into a binding contract under applicable law.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation, security, or integrity of the website.
You must not:

• Use the website for fraudulent, unlawful, or misleading activities.

• Provide false or misleading information when placing an order.

• Attempt to gain unauthorised access to the website, its systems, or another customer's information.

• Introduce malicious software, viruses, or harmful code.

• Copy, misuse, or exploit website content without the necessary permission.

• Interfere with the website's functionality or attempt to disrupt its services.

Magic Box Florist may take reasonable and lawful steps to investigate suspected misuse and protect its customers, business, and website.
4. Product Information and Descriptions
Magic Box Florist makes reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, and other information displayed on the website are accurate and current.
However, flowers are natural products, and their appearance may vary according to season, variety, growing conditions, and availability.
Actual arrangements may differ slightly from website photographs in colour, shape, bloom stage, size, foliage, wrapping, and presentation. Photographs are intended to illustrate the product and may not represent every natural variation.
These variations do not automatically constitute a defect. However, this provision does not excuse a materially incorrect description, misleading representation, or failure to supply the product agreed upon.
Customers are encouraged to review product descriptions, quantities, sizes, colours, and included accessories carefully before ordering.
5. Flower Availability and Substitutions
Fresh flowers and seasonal varieties may become unavailable because of weather, harvest conditions, supplier limitations, or other circumstances.
Magic Box Florist will make reasonable efforts to supply the products selected by the customer.
Where a specific flower, colour, variety, or accessory is unavailable, Magic Box Florist may propose a suitable alternative. Any material substitution will be communicated to the customer, and approval will be obtained where appropriate or required by law.
Substitutions should reasonably preserve the intended design, quality, and value of the original arrangement.
If a particular flower or colour is essential to an order, customers should communicate this requirement before the order is confirmed. Magic Box Florist may decline an order if the specified requirements cannot reasonably be fulfilled.
6. Orders and Order Confirmation
Customers may place orders through the ordering facilities available on the Magic Box Florist website.
When placing an order, customers are responsible for providing accurate information, including their contact details, delivery address, product selection, quantities, and any customisation instructions.
After an order is submitted, Magic Box Florist may send an acknowledgement by email, SMS, or another available communication channel.
An automated acknowledgement confirms receipt of an order but does not necessarily constitute final acceptance where further verification or confirmation is required.
Magic Box Florist will make reasonable efforts to fulfil accepted orders according to the product details and arrangements communicated to the customer.
We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, delivery restrictions, suspected fraud, technical errors, or legal requirements. Customers will be informed where appropriate, and any applicable statutory rights will be respected.
7. Pricing and Taxes
Prices displayed on the Magic Box Florist website will be shown in the currency specified at checkout, expected to be Indian Rupees (INR) for domestic transactions.
Applicable product prices, delivery charges, packaging charges, customisation fees, taxes, and other mandatory charges will be disclosed before the customer completes the purchase.
Magic Box Florist will not knowingly impose undisclosed mandatory charges after an order has been placed, except where a lawful adjustment applies.
Prices, products, and promotional offers may change from time to time. Such changes will not ordinarily affect an order already accepted, subject to the correction of genuine errors and applicable law.
Where a genuine pricing or technical error affects an order, Magic Box Florist will contact the customer to determine an appropriate resolution.
Tax invoices and applicable tax disclosures will be provided in accordance with the business's registration status and relevant Indian laws.
8. Payments
Magic Box Florist may offer payment methods such as UPI, credit cards, debit cards, net banking, digital wallets, or other options displayed at checkout.
Available payment methods are subject to the relevant payment provider and website configuration.
Customers must ensure that they are authorised to use the selected payment method and that the payment information they provide is accurate.
Payment processing may be handled by third-party payment service providers and is subject to their applicable terms and security procedures.
Magic Box Florist will not request a customer's password, UPI PIN, or one-time password through ordinary customer support communications.
For payment-related queries, customers should contact Magic Box Florist using the official contact details provided on the website and should never disclose confidential payment credentials.
9. Customised Orders and Special Requests
Magic Box Florist may offer customised bouquets, floral arrangements, event decorations, and other personalised services.
Customers should communicate their preferences clearly, including the desired flowers, colours, arrangement size, budget, delivery requirements, and other relevant details.
Special requests are subject to availability, feasibility, and confirmation by Magic Box Florist. A request is not guaranteed unless it has been accepted by us.
For weddings, corporate events, bulk purchases, and other large or customised projects, Magic Box Florist may issue a separate quotation or written agreement setting out the scope of work, pricing, payment schedule, delivery arrangements, and other project-specific requirements.
Any separate written agreement will govern the relevant project to the extent of any inconsistency with these Terms & Conditions, subject to applicable law.
10. Delivery and Customer Information
Magic Box Florist delivers to locations within its available service areas.
Customers must provide accurate recipient names, contact numbers, delivery addresses, postal codes, and any necessary access instructions.
Delivery charges, available delivery options, estimated timeframes, and applicable service limitations will be communicated through the website or customer support.
Delivery dates and time slots will be treated according to the commitment expressly communicated at checkout or confirmed in writing. Where a delivery time is described as an estimate, it is not a guaranteed arrival time.
Delivery may be affected by traffic, severe weather, restricted access, transport disruptions, or other circumstances beyond reasonable operational control. Magic Box Florist will make reasonable efforts to communicate significant delays and coordinate delivery where possible.
Customers placing orders for offices, residential complexes, hotels, hospitals, venues, or other restricted premises should ensure that the recipient can receive the delivery and that any necessary access permissions are available.
Nothing in this section removes any rights or remedies available to customers under applicable law.
11. Promotional Offers and Discounts
Magic Box Florist may provide promotional codes, discounts, seasonal offers, loyalty benefits, or other special promotions.
Each promotion may be subject to specific conditions, including validity periods, minimum order values, eligible products, geographical restrictions, or limits on combining offers.
The applicable conditions will be communicated with the relevant promotion.
Promotional offers cannot be exchanged for cash unless expressly stated or required by law.
Magic Box Florist may amend or withdraw promotions prospectively where permitted by law. Any change will be handled fairly and will not unlawfully remove a benefit already validly earned or applied to an accepted order.
12. Intellectual Property
The Magic Box Florist website may contain original text, product descriptions, photographs, graphics, logos, branding, designs, and other creative materials owned by or licensed to Magic Box Florist.
These materials are protected by applicable intellectual property laws.
Customers may access and use the website for personal, non-commercial shopping purposes.
No content may be copied, reproduced, distributed, modified, republished, sold, or commercially exploited without appropriate permission, except where permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
Unauthorised use of the Magic Box Florist name, logo, branding, or protected content may result in appropriate legal action.
13. Customer Submissions and Reviews
Where the Magic Box Florist website allows customers to submit reviews, feedback, photographs, testimonials, or other content, customers must ensure that their submissions are lawful, truthful, and do not infringe another person's rights.
Customers must not submit unlawful, defamatory, misleading, abusive, or infringing material.
Magic Box Florist may moderate or remove content that violates applicable law or reasonable website rules.
Where customer-submitted content is to be used beyond the purpose for which it was provided, including for advertising or broader commercial promotion, Magic Box Florist will obtain any permission or other lawful basis required for that use.
14. Privacy and Data Protection
Magic Box Florist may collect and process personal information necessary to operate the website, manage orders, coordinate deliveries, process payments, provide customer support, prevent fraud, and comply with legal obligations.
Personal information may include names, contact details, billing information, delivery addresses, order history, and relevant transaction references.
Where necessary and lawful, information may be shared with service providers such as payment processors, delivery partners, website hosting providers, and other service providers involved in fulfilling an order.
Magic Box Florist handles personal information in accordance with its Privacy Policy and applicable data protection laws.
Customers should review the separate Privacy Policy for further information about the collection, use, disclosure, retention, protection, and handling of personal information.
15. Third-Party Services and Links
The Magic Box Florist website may contain links to or integrations with third-party websites and services, including payment gateways, delivery providers, maps, and social media platforms.
These third parties may operate under their own terms, privacy notices, and policies.
Magic Box Florist does not control all aspects of third-party services and is not responsible for matters outside its lawful control.
This provision does not exclude any responsibility that Magic Box Florist has under applicable law for its own services, representations, or obligations.
Customers should review relevant third-party terms before using external services.
16. Website Availability and Security
Magic Box Florist makes reasonable efforts to maintain the availability, functionality, and security of its website.
However, temporary interruptions may occur due to maintenance, technical issues, hosting problems, connectivity failures, security incidents, or circumstances beyond our reasonable control.
Magic Box Florist does not guarantee uninterrupted or error-free website access at all times.
Customers must not attempt to bypass security measures, access restricted systems without authorisation, interfere with website operations, or introduce malicious software.
Where a technical issue affects an order or payment, customers should contact Magic Box Florist for assistance.
17. Events Beyond Reasonable Control
Events such as natural disasters, severe weather, public emergencies, transport disruptions, government restrictions, supplier interruptions, and other circumstances beyond reasonable control may affect the availability of flowers or the fulfilment of services.
Where such an event affects an order, Magic Box Florist will make reasonable efforts to notify the customer and discuss available alternatives.
Any adjustment to the order or service will be handled in accordance with the circumstances, the agreed terms, and applicable law.
This section does not automatically excuse non-performance or remove any legal remedies available to customers.
18. Limitation of Liability
Magic Box Florist will fulfil its obligations in accordance with the applicable order terms and relevant law.
To the extent permitted by law, Magic Box Florist will not be responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside its responsibility.
Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law, including liability that cannot lawfully be limited.
Nothing in this section removes a consumer's statutory rights or prevents a customer from seeking a remedy available under applicable law.
19. Indemnity
To the extent permitted by applicable law, customers may be responsible for direct losses reasonably incurred by Magic Box Florist as a result of fraudulent conduct, deliberate misuse of the website, unlawful activities, or infringement of third-party rights attributable to the customer.
This section does not make customers responsible for losses caused by Magic Box Florist's own unlawful conduct or breach of its obligations.
Any claim under this section will be assessed in accordance with applicable law.
20. Complaints and Grievance Redressal
Magic Box Florist aims to address customer questions and complaints fairly and promptly.
Customers may contact us using the official contact details provided on the website. Please include the relevant order number and a clear description of the issue to help us investigate.
Grievance Officer: [Insert name, if applicable]
Designation: [Insert designation]
Email: [Insert grievance email]
Postal Address: [Insert complete business address]
Telephone: [Insert contact number, if applicable]
Magic Box Florist will handle grievances within the timeframes prescribed by applicable law.
Customers retain the right to approach the appropriate consumer authority or forum where permitted by law.
21. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India.
Magic Box Florist encourages customers to contact us directly to resolve questions or disputes concerning our website, products, or services.
If a dispute cannot be resolved directly, the parties may pursue remedies available under applicable law.
Nothing in these Terms & Conditions prevents a customer from approaching a competent consumer commission, court, or other authority where legally entitled to do so.
Any jurisdiction provision will be subject to applicable law and will not unlawfully restrict a consumer's right to seek relief.
22. Amendments to These Terms & Conditions
Magic Box Florist may revise these Terms & Conditions from time to time to reflect changes in our services, website features, business practices, or legal requirements.
The latest version will be published on the website with an updated date.
Changes will apply prospectively where appropriate and will not automatically alter existing orders in a manner that unlawfully removes customer rights.
Where notice or consent is required by law, Magic Box Florist will take the appropriate steps.
Customers are encouraged to review this page periodically.
23. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be applied only to the extent legally permissible or severed where necessary.
The remaining provisions will continue to apply to the extent they remain valid and enforceable.
24. No Waiver
A failure or delay by Magic Box Florist in exercising a right under these Terms & Conditions does not automatically constitute a waiver of that right.
Any waiver will be effective only to the extent permitted by law and the circumstances in which it is given.
25. Entire Agreement
These Terms & Conditions, together with the applicable product descriptions, checkout disclosures, Privacy Policy, and other relevant website policies, govern the use of the Magic Box Florist website and the transactions to which they apply.
Any separate written agreement for a wedding, event, bulk order, or customised project will govern the relevant project where expressly agreed and legally permissible.
Nothing in this section excludes mandatory legal requirements or consumer rights.
26. Contact Magic Box Florist
For questions about these Terms & Conditions or the services offered by Magic Box Florist, please contact us:
Business Name: Magic Box Florist
Email: magicboxflorist@gmail.com
Phone: 9630699832
Address: ABC Mall, Aakriti Eco City, Salaiya, shop number 50
Website: www.magicboxflorist.com
Thank you for choosing Magic Box Florist. We appreciate your trust and look forward to helping you make every occasion special with flowers.